Overview
We are looking for an enthusiastic individual to join our Front of House team in Cheltenham. The front of house receptionist is the first point of contact for all visitors and callers to the firm, providing a warm, professional, and efficient welcome. This role is central to creating a positive client experience and supporting the smooth operation of the office. It involves a blend of front desk reception, coordination, and facilities support duties, requiring excellent communication skills, attention to detail, and a proactive approach to day-to-day tasks.
Key Responsibilities
* Operate the main switchboard, efficiently answering, directing, screening, and forwarding all internal and external calls across the firm.
* Provide a warm and professional welcome to all clients, visitors, and staff upon arrival.
* Manage incoming and outgoing post, including scanning, franking, and ensuring timely and accurate distribution.
* Coordinate the booking and scheduling of meeting rooms, ensuring calendar accuracy and availability, including visitor and staff car parking.
* Arrange and coordinate catering for meetings or office events as required, ensuring dietary requirements and preferences are accommodated.
* Deliver high standards of client care, including the provision of refreshments and assistance as required.
* Prepare and maintain meeting rooms throughout the day, ensuring they remain clean and presentable.
* Maintain the appearance of external office areas, including watering front-of-building plants and overseeing general upkeep and tidiness, reporting maintenance issues promptly.
* Monitor stock levels and place orders for stationery, sundry, and janitorial supplies.
* Fulfil designated responsibilities as a trained first aider and fire marshal, including participation in regular alarm testing and drills.
* Witness and sign official documentation in accordance with firm protocols when required.
* Manage office key distribution and uphold office security protocols.
* Arrange appropriate cover for the front desk during periods of absence.
* Share relevant internal communications and liaise with staff across branch offices to ensure consistency and coordination.
* Support the operations director and facilities manager with additional duties as necessary to ensure the smooth running of the office.
Desirable Knowledge, Skills And Experience
* Previous experience in an office support, administration, or facilities role.
* Strong organisational and multitasking skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and proactively solve problems.
* Familiarity with mail handling, scanning, reception duties, and office supply management.
* Understanding of health and safety responsibilities, including first aid and fire safety.
* Proficiency in Microsoft Office and general office technology.
* A professional and customer-focused approach to tasks.
This role is ideal for a proactive and adaptable individual who thrives in a dynamic office environment and enjoys ensuring the smooth day-to-day running of operations.
Why join Lodders Solicitors?
At Lodders, you’ll join a respected, award-winning law firm that truly values your expertise in private client matters and supports your professional development every step of the way. Our collaborative and inclusive environment empowers you to take on complex, high-profile cases while working alongside skilled colleagues who share your commitment to excellence. We provide opportunities to deepen your legal knowledge and contribute meaningfully to the firm’s success.
How to apply
Use the form below to make an application. Please include a copy of your CV and a cover letter. We wish you the best of luck!
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