One Stop • 5113 Andover • Apply by 11-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing the shift in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, duties will include managing the Post Office operations, requiring passing a background check. If checks fail, the job offer will be withdrawn.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including free cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Accessibility & Benefits
We are committed to inclusivity and accessible recruitment. Benefits include discounts, savings schemes, insurance, medical support, flexible working, and more.
#J-18808-Ljbffr