Tesco Great Malvern, England, United Kingdom
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We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store’s performance and be the specialist in implementing practical actions for improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver an easy shopping experience for the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Being the go-to person for colleagues in the absence of the Store Manager for daily operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
* Ensuring the store is clean, tidy, and well-presented
* Prioritizing replenishment of products important to our customers
* Ensuring point of sale and shelf labels reflect standards
* Taking immediate action for overcharges and preventing reoccurrence
* Proactively managing queues to enhance the shopping experience
* Coordinating colleagues to deliver daily priorities and manage breaks effectively
* Being knowledgeable about store operations and leading improvements
* Following health and safety routines and ensuring colleagues do the same
* Communicating effectively with the team and sharing operational ideas
* Always putting the customer first and tailoring service to meet their needs
* Resolving customer queries promptly and leaving them satisfied
* Recognizing colleagues who deliver great service
* Removing obstacles to delivering excellent service
* Resolving colleague queries in the absence of the Store Manager or escalating as needed
* Ensuring appropriate staffing levels and managing short-term absences
* Being a Keyholder responsible for store security and attending alarm call outs
* Monitoring and acting on internal communications
* Balancing service and replenishment tasks during shifts
* Supporting the management of store absence and conducting return-to-work interviews
* Building relationships with Area Managers and People Partners, seeking advice and coaching
* If the store has a Post Office Local, your duties include managing daily operations of the Post Office, which requires passing a financial and criminal background check.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose: Serving our customers, communities, and planet a little better every day.
Values:
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
Part of Tesco since 2003, we operate independently from the Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For support details, please click here.
Please Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.
Our colleagues enjoy numerous benefits:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance products at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans through Simply Health
* Exclusive savings through Colleague Deals
* Save as you earn scheme
* WeCare support services including online GP, mental health, and wellbeing programs
* Incremental annual leave based on service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options including part-time, job shares, and shift patterns
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail
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