V&C Associates are partnering with one of the UK largest Residential operations covering purpose-built apartment blocks who are looking to recruit a General Manager (nights)to manage a Luxury residential site in Sheffield City Centre. This a great opportunity for someone coming from Hotel, Hospitality and other residential night manager positions.
The Night Manager is accountable for Residential Guests teams between 10:00pm – 7:00am within a city, they assume responsibility for operating the properties safely, securely and provide a point of escalation and incident response wherever required. Reporting to the General Manager they support the guests with the brilliant delivery of service style, consistent execution and the creation of a community that the guests love and flourish in. In the event of a major incident, they will assume control and be on point to manage response
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Key accountabilities / responsibility
* Be a brand ambassador and always act with positive intent creating an environment where residents feel safe, welcomed and settled and the team are always fully informed and well communicated
* Accountable for the performance of their teams and will actively participate in performance management conversations and personal development plans.
* Supports the Guests ensuring all properties are manned with a Experience or Safety team member according to agreed principles and property needs, that the team member is trained to deliver expected outcomes and that they are able to respond accordingly in all likely scenarios Accountable for ensuring the Safety team members’ responsiveness at night; ensuring the team are taking appropriate action on receipt of feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time, where applicable, they are responsible to establish the root cause and solutions to ensure it is non-repeated
* Supports the customer account management acting as a point of escalation for team members within their city
* Responsible for quick and decisive response in the event of property failure – must have great knowledge of the properties’ building systems, fire life safety systems and infrastructure
* Responsible for quick and decisive response in the event of an emergency – must have great knowledge of the companys H&S policy, fire safety policy, fire strategies and available tools such as Keeping Safe guide
* Accountable for keeping a clean, tidy and well-maintained environment and never walking past a mess without doing something about it, holding the team accountable to take action when required