A leading recruitment firm is seeking an experienced Shift Leader Service Desk Support Engineer to manage the operations of a 24/7 service desk. Responsibilities include leading a team of technicians, resolving technical issues for end-users, and ensuring adherence to service level agreements. The ideal candidate has at least 2 years of experience in IT support, strong leadership skills, and excellent verbal and written communication abilities, along with a dedication to customer service. #J-18808-Ljbffr