KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity, and performance.
2. Responsible for the safe supervision of the facilities and the health and safety of all facility users.
3. Provide effective, preventative lifeguarding during all pool sessions.
4. Carry out emergency action plans in case of any accident or injury, including water rescues and first aid treatment in line with training.
5. Maintain physical and lifesaving training at the required level to comply with current Health & Safety regulations and other standards set by High Life Highland; participate in relevant training.
6. Assist with and supervise the efficient and safe operation of water and land-based activities.
7. Organise and lead activities and classes within the programme as required.
8. Encourage safe and acceptable user behaviour.
9. Ensure that fixed and portable equipment are maintained to safety and cleanliness standards and are set out safely when needed.
10. Liaise with other users and centre staff on daily operations.
11. Regularly update yourself on relevant written procedures.
12. Report any suggestions for improvements to the centre manager or supervisor to enhance effectiveness and efficiency.
13. Ensure the facility cleaning programme is completed to the required standard.
14. Perform reception and cashier duties, including admission and cash control.
15. Deliver inductions in the Fitness Suite.
16. Promote and sell High Life Memberships to potential customers.
17. Provide high levels of customer care.
18. Pursue continuous professional development and contribute to the ongoing improvement of Lochaber Leisure Centre and High Life Highland.
19. Attend and complete any necessary training, online or in-person.
20. Strive to reduce wastage and uphold sustainability values in all tasks.
21. Support other areas of High Life Highland with projects, training, or cover during holidays or sickness, working cross-functionally across the team.
22. Work on a rota basis, including evenings, weekends, and bank holidays; stay updated with shifts and notify leave requests in advance.
23. Perform all tasks following High Life Highland policies and procedures, including GDPR, health and safety, and relevant reporting.
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