Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk, Servicedesk, and Windows Server.If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to take your skills to the next level and make a difference in a dynamic environment, we want to hear from you! Apply now or send your CV to sharmistha. ghosal @ randstad .co .uk Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business