Salary: £45,000 - 55,000 per year Requirements: 3 years experience in a 3rd line technical support or infrastructure role Strong, hands-on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups) Solid understanding of VMware vSphere and/or Microsoft Hyper-V Experience with Dell or HP server/blade infrastructure and SAN storage Relevant certifications such as AZ-, MS-, VCP, or CCNA preferred Responsibilities: Provide 3rd line technical support across infrastructure, cloud, networking, and database environments Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout Troubleshoot and maintain Windows Server, Active Directory, Exchange, and SQL platforms Manage network configurations including DNS, DHCP, switching, routing, and firewalls Support VMware or Hyper-V virtualization platforms, along with Dell/HP server and SAN hardware Occasionally deliver on-site support for escalated incidents and project implementations Technologies: Active Directory Cloud Hardware Hyper-V Support Network SQL Security VMware Windows More: We are a leading IT solutions and managed services provider located in Northampton, offering a hybrid working environment. Our supportive, fun, and hard-working team enjoys excellent company benefits, including social events, incentives, access to top tech for both office and home, subsidised healthcare, and a clear progression plan with training and mentoring. Join us as a 3rd Line Service Desk Engineer and take ownership of complex technical challenges while thriving in a collaborative, fast-moving environment. last updated 12 week of 2026