Job Title: Client Services Support Officer
Department: ICQ Awards
Location: Bristol Office, with hybrid working available
Pay Scale: £25,000 per annum.
Contract: Permanent
Hours: Full time 37.5 hours per week.
The Workforce Development Trust
The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our four brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards and People 1st International, which deliver specialist, targeted skills interventions to support a variety of frontline public services.
iCQ Awards
iCQ Awards is an Ofqual accredited awarding organisation, offering an extensive range of over 200 regulated vocational qualifications in healthcare, travel and tourism, education and more. We are dedicated to providing our customers, delivery partners, and learners with exceptional support through our expert teams and our innovative learner and data management system, iLearner.
Job summary
Reporting to the Managing Director iCQ Awards, the Customer Support Officer will be the first point of contact for all iCQ Awards central enquiries. This will include potential new customers and dealing with enquiries from existing customers, learners iCQ staff and consultants (including support on the operation of our integrated iLearner system).
This is a busy and varied role, interacting with a wide variety of stakeholders to provide support and assistance. The postholder is expected to work as part of a team but will also be able to work independently (with appropriate support for new activity) and with initiative.
What is the impact of the role on the business?
The role will be central to ICQ Awards operations, being the first point of contact for all central enquiries, and linking with our customers, staff and consultants. The work will be varied, and you will need to prioritise, and problem solve.
What are the most important professional skills needed for this role?
Good customer service, attention to detail, accuracy and be organise.
What are the three most important personal skills needed for this role?
A “can do attitude”, flexible and strong interpersonal skills.
Key Responsibilities:
* Build and maintain effective relationships with existing and potential customers, acting as the first point of contact and proactively dealing with enquiries.
* Support customers, colleagues, and associates in the use of iCQ’s iLearner system.
* Production and dispatch of iCQ accredited certificates – meeting regulatory requirements and service level agreements.
* Provide general support to the iCQ Awards Managing Director. Amongst other tasks, this could include meeting arrangements, updating materials, and producing reports as required.
For the full job description and a job pack to assist your application, please visit: https://www.wdtrust.org.uk/careers/
This job requires some days in the office. Please consider if you are willing to relocate before applying.
Please include your CV. You can apply through our website. Please only apply if you currently have a valid right to work in the UK.
Only shortlisted candidates will be contacted.
Closing date: Sunday 11 May 2025.
Please note, we reserve the right to alter the closing date before the one stated.
Benefits:
* Generous annual leave entitlement up to a maximum of 28 days, plus public holidays, and a potential Christmas closure
* Flexible working - 50% working from home with a dress for your day approach.
* Staggered start and finish time.
* Employee referral recruitment scheme.
* We provide enhanced leave, bereavement, carers, maternity, paternity, and sickness leave.
* Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab.
* Enhanced pension scheme, with a contribution matching up to a combined 12%, and the option to join the Salary Exchange Pension Scheme along with death in service coverage at three times annual salary.
* Flexible employee benefits, portal including a cycle to work scheme.
* Buy annual leave scheme.
* Organisational development days and departmental training budgets.
* Payroll giving, this is a tax-free way to donate to any charity, worthy cause or place of worship.
The Workforce Development Trust is an equal opportunity employer and welcomes everyone.
If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you.
We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.
If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.
Closing date: Sunday 11 May 2025.