Senior Client Services Associate – Michael Page
Join to apply for the Senior Client Services Associate role at Michael Page.
This is a permanent position within a reputable banking industry client in London's West End location offering a salary ranging from £50,000 to £55,000 per annum.
Base Pay Range
Salary: £50,000 to £55,000 per annum (commensurate with skills and experience).
Responsibilities
* Deliver an effective account strategy, including account setup, transaction execution, and ongoing management.
* Foster a culture of continuous improvement and innovation, proactively identifying and addressing process gaps before they occur, and encouraging open communication and collaboration.
* Lead initiatives that support the group's Key Performance Indicators, recommending process enhancements and innovations that align with departmental and business objectives.
* Oversee team schedules to ensure timely completion of work while allocating time for training and responding to ad hoc client queries; conduct regular check‑ins to manage workload, delegation, and team capacity.
* Produce monthly and quarterly performance reports for the Client Service Manager, aligning service outcomes with the wider commercial strategy.
* Utilise CRM tools to generate dynamic reporting that highlights trends and insights to support the development of clients and partners.
* Analyse internal data sources to proactively identify opportunities and map emerging trends.
* Design and facilitate cross-practice workshops and training sessions to support ongoing team development.
Qualifications
* Extensive experience operating at a senior level within Client/Account Services in FX, Payments, Brokerage, or related financial services areas.
* Confident working with senior stakeholders and able to influence key decision‑makers.
* Highly organised, with the ability to manage multiple priorities and meet tight deadlines.
* Proactive and hands‑on in managing accounts and client relationships.
* Comfortable working in fast‑paced, high‑pressure environments.
* Strong interpersonal skills – confident, positive, diplomatic, and able to establish credibility quickly.
* Diligent, committed, and consistently proactive.
* Adaptable, resilient, and able to thrive when faced with new challenges or unfamiliar situations.
* Exceptional attention to detail and accuracy.
* Tenacious and driven, with the ability to lead initiatives and motivate both internal and external teams.
* Strategic thinker with strong commercial awareness.
Job Offer
* Permanent position.
* Salary £50,000 to £55,000 per annum.
* Comprehensive benefits package.
* Collaborative and supportive work environment.
* Opportunities for professional growth and development with a clear path to management.
* Initially 5 days in the office, then 4 day hybrid once training is complete.
Seniority Level
Associate
Employment Type
Full‑time
Industry
Banking
Location
London, West End
#J-18808-Ljbffr