Housing Support Officer
Temporary, Full Time – £24.00 per hour (umbrella). Location: Braintree. Closing Date: 19th November 2025.
Essex County Council (ECC) are delighted to be supporting Braintree District Council to recruit a Housing Support Officer on a 3-month temporary basis. Please note that you will be required to work in the Council offices a minimum of 3 days per week and will need to be on site full-time during the initial training period.
Accountabilities
* Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely.
* Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly.
* Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays.
* Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit.
* Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation.
* Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed.
* Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed.
* On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions.
* Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking.
* Other Clerical Tasks: Undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota, etc.
The Experience You Will Bring
* Strong communications are essential for this post.
* Experience of working in a housing advisory & homelessness service.
* Experience of Abritas (Civica) Housing modules is preferable.
* Good knowledge and experience of using databases to record and monitor information.
* Able to accurately complete various forms relating to the recording of statistical information.
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward-thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
Please note – Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.
What Should You Do Next?
If you are interested in this post, please click apply.
If you have any queries regarding submitting an application or require anything further, please email louise.butler@essex.gov.uk.
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