We are excited to be recruiting for a skilled and dedicated Facilities Manager to oversee our property and grounds maintenance here at The Priory Retirement Village. Ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.
In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You'll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.
Key Responsibilities
Customer & Community Focus
* Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
* Welcome new residents and guide them through facilities and maintenance processes
* Engage with the Residents' Association and committees, actively listening and responding to feedback
* Promote value-added services that enhance the resident experience and generate revenue
Property & Grounds Management
* Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
* Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
* Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
Health & Safety Compliance
* Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
* Conduct audits and risk assessments, and implement corrective actions
* Act as the village's health and safety lead, embedding a safety-first culture across the team
Team Leadership & Development
* Recruit, train and lead a team of Estates Operatives and manage external contractors
* Plan staffing rotas and team meetings, monitor performance, and support career development
* Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
Operational & Financial Management
* Contribute to annual budgeting and cost control for estates-related services
* Maintain accurate records, oversee procurement, and track contractor performance
* Support timely preparation of homes for resale or rental to minimise voids and maximise value
The ideal candidate:
Essential:
* Level 2 or above qualification in Facilities Management or equivalent
* 3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
* IOSH Managing Safely and Legionella awareness certification
* Practical knowledge of fire, water and building safety regulations
* Skilled in managing PPM programmes, budgets, and contractor relationships
* Strong IT and systems capability (Office 365 and facilities software platforms)
* Clear communicator with a people-first, solution-oriented approach
Desirable:
* NEBOSH or Fire Safety Level 2 certification
* Working knowledge of plumbing, electrical or building trades
Benefits
* Medicash health plan
* Birthday leave
* Pension scheme & life assurance
* Access to discounted gift cards and exclusive wellbeing perks
* A supportive, community-focused working environment
* Opportunities for professional development and advancement
Our Values
At Retirement Villages, our culture is shaped by values that we live every day:
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team