Job Summary
Stephens Catering Equipment is the industry market leader with 50 years of experience in delivering innovative food service solutions for our clients. We are looking for a reliable, self-motivated and enthusiastic administrator within the Service Department on a part-time (20-hour), basis. The Administrator will form part of a small team and will contribute to the effective operation of the service department.
Responsibilities
* General administration duties to include filling, photocopying, scanning and emailing.
* Receiving and responding to inbound calls from customers to address queries on their accounts and logging calls when required.
* Accurately pricing and assigning service invoices to the correct accounts
* Ascertaining specific invoicing conditions, such as correct PO's, order numbers, emailing /posting to relevant people.
* Regularly updating our electronic call log with accurate information.
* Promptly processing engineers' daily electronic service calls
* Issuing of commissioning certificates for new equipment.
* Liaising with contractors on specific programmes ensuring KPI's are achieved.
* Receiving and responding to customer queries in a timely manner.
* Issuing and processing credit notes as agreed with management.
* Extracting equipment histories for sales reps, management, and customers.
* Credit controlling all logged calls when required and obtaining updates in relation to payments and organising "cash on call" with customers.
* Reporting warranty calls to manufactures prior to attending to obtain authorisation.
* Liaising with engineers to ensure jobs are invoiced, allocated and completed.
* Other general admin duties as requested such as assist with holiday cover etc.
Experience
The successful candidate should possess:
* Strong IT skills
* Ability to work co-operatively with others
* Minimum of 5 GCSE's, including English and Maths (Grades A-C) or equivalent.
* Previous experience working in an administration or similar role.
* Good administrative presentation skills displaying accuracy and attention to detail.
* Good written and verbal communication skills.
* Exemplary Customer Service skills.
* A computing qualification and the ability to demonstrate excellent Microsoft Office skills
* Ability to work to deadlines and targets, and to effectively prioritise own workload.
* Flexible in their approach to work.
Hours of work: 8.30am to 5pm Monday to Friday
Salary: Competitive
This is an exciting opportunity for a proactive individual to contribute to our service department's success. Apply now to join our dynamic team
Job Types: Permanent, Full-time
Benefits:
* Flexitime
* On-site parking
Application question(s):
* Can you commute to our office in Ballymena?
Experience:
* Administrative: 1 year (required)
Work Location: In person