Aids and Adaptations Coordinator Location: Oldham (Hybrid – 37 hours per week)Contract: PermanentSalary: £38,227 Improving lives in Oldham First Choice Homes Oldham (FCHO) have a fantastic opportunity for an Aids and Adaptations Coordinator to join our Investment Delivery team and help improve the quality of life for our customers. This is a full-time role, working across our Oldham communities, where you’ll play a vital part in supporting customers to live safely, independently and with dignity in their homes. The impact you’ll make In this role, you’ll support the delivery of a high-quality, customer-focused aids and adaptations service across FCHO properties. You’ll work closely with customers, many of whom may have complex needs, to ensure they receive the right support, advice and adaptations at the right time. You’ll coordinate a wide range of adaptations, from minor works such as rails and ramps through to major modifications including wet rooms, stairlifts and extensions. Working collaboratively with local authorities, occupational therapists, contractors and internal teams, you’ll help deliver a seamless, value-for-money service that genuinely improves lives. You will: • Act as the key point of contact for customers requesting aids and adaptations• Coordinate and process minor and major adaptation requests• Assess medical and welfare applications, including home visits where required• Maintain and manage the register of adapted homes and customers requiring adaptations• Ensure adapted homes are matched effectively to customer need in line with the Lettings Policy• Work closely with local authorities, occupational therapists and partners to deliver adaptation works• Oversee and review works delivery to ensure quality, timeliness and customer satisfaction• Promote mutual exchange and HomeSwapper to maximise use of adapted homes and achieve funding savings• Identify customers who may need additional support and signpost or refer appropriately• Keep customers informed about processes, timescales and expectations• Monitor performance, collate data and identify service improvement opportunities• Support value-for-money delivery and effective use of resources• Identify and refer safeguarding concerns in line with policy and regulatory frameworks Our ideal candidate You’ll be customer-focused, organised and compassionate, with the confidence to work with customers who may have complex needs and the ability to coordinate services across multiple partners. You will bring: • Experience working in a customer service or housing-related environment• Experience managing a varied workload and working to deadlines• Strong communication skills, both written and verbal• The ability to build trusted relationships with customers and stakeholders• Good organisational and prioritisation skills• A proactive, solutions-focused approach• Experience working as part of a team Desirable: • Experience supporting aids and adaptations schemes, including DFG-funded works• Experience within the housing or construction sector• A relevant housing, construction or customer service qualification You’ll also need a full driving licence and access to a vehicle. A DBS check is required for this role. Why Join FCHO? First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating. Every day, we’re proud to make a real difference in our communities. Our work is guided by our Big Plan, focused on providing homes we’re proud of, supporting people to thrive, and creating a great place to work. We care deeply about our customers, our colleagues, and our communities and we’re committed to delivering services we can be proud of while improving the lives of people across Oldham. We need great people to work with us - it’s an exciting time to join as we work towards out big ambitions, supporting the growth and prosperity of our local region. What’s In It for You? We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development: A salary of £38,227 per annum A 37-hour working week with hybrid working options 30 days’ annual leave and 8 bank holidays (pro-rated for part-time colleagues) Option to purchase additional annual leave Defined contribution pension scheme with up to 10% employer contribution and salary exchange option Death in service benefit Healthcare cash plan covering dental, optical, and physiotherapy treatments Private health insurance Employee Assistance Programme (EAP) offering 24-hour confidential support Doctorline – 24/7 worldwide GP access for you and your family Access to our colleague benefits platform, offering discounts on major retailers and wellbeing tools Discounted gym membership Professional subscriptions paid (where essential for the role) Enhanced maternity, paternity, adoption and sick pay Access to our on-site wellbeing room and on-site café Long Service awards Interested? If you meet the criteria for the role and have the passion to lead procurement Excellence at FCHO we’d love to hear from you. Please send your application before 30/12/2025 We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we’ll do all we can.