We have an exciting opportunity for a Systems Integrations Manager to join our IT department here in Harrods. You will be responsible for ensuring service stability, adherence to internal & external service agreements, business continuity, team management, vendor & stakeholder management, and continual service improvement.
About the Role
As the Systems Integrations Manager, you will provide hands-on support and integration development expertise (using both SAP CPI & Process Orchestration as middleware) and will have significant experience in Integration Architecture capabilities, as well as in-depth technical expertise in integration platforms and toolsets.
You will also:
1. Monitor operational performance and out-of-hours support, ensuring necessary processes and procedures are in place to respond to alerts and incidents, whether during business hours or out-of-hours callouts to the on-call team.
2. Serve as an escalation point during major incidents, assisting technical teams and liaising with higher levels of vendors to positively influence the service quality and focus.
3. Participate in the Architecture Review Board and Design Authority processes, contributing as a subject matter expert.
4. Manage team certifications and training to maintain top talent within your team.
About You
The ideal candidate will have significant in-depth business process and technical experience in SAP Cloud Platform Integration, API Management, and EIC, and can act as an advisor for design decisions and delivery approaches.
You will also have:
* A passion for topics related to integration, programming, and technology.
* Extensive retail experience with SAP Cloud Platform Integration, SAP API Management (Integration Suite), Edge Integration Cell, and Advanced Event Mesh.
* Strong awareness and adherence to best practices in coding, testing, and deployment, with hands-on skills in ESR / CPI Mapping / Groovy / Java.
* Familiarity with agile methodologies like Scrum and Kanban, and experience working with managed backlogs using tools such as Azure DevOps or Jira.
About Us
As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set high standards and reward the remarkable people who help us maintain them.
Our Promise to You
Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, along with abundant opportunities and support to build an exceptional career across our diverse business sectors.
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday plus your birthday off, up to 33% in-store discount (including our food hall and restaurants), and a season ticket loan.
Uniquely You
At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences. Our culture fosters growth and thriving for everyone. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and experience, we value growth potential and individual strengths. If you don’t meet every criterion but believe you have the skills and values to thrive, we encourage you to apply.
If you want to learn more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods.
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