The closing date/time for this role is Monday 18th August 2025, 12.00 noon. We regret that late applications will not be accepted.
Salary: SCP 24 – 26, currently £35,412 – £37,280 gross per annum (pro-rata)
Full time (37 hours per week), Permanent
We wish to appoint a Customer Adviser who will work within a multi-skilled customer services team and deliver exceptional customer service. They will be responsible for first point of contact resolution for our customers and will have excellent communication skills.
They will have the ability to engage with customers across a range of media and ensure that we exceed our customer expectations every time.
Along with offering a competitive salary, private health care and a NILGOSC pension, we also have an award-winning Health and Well-being Programme and offer support for personal and professional development. We are piloting an agile homeworking arrangement for staff whose roles lend themselves to this way of working with the current option of up to 3 days every week working from home.
Co-Ownership is an accredited member of the Institute of Customer Services and as part of that we encourage our people to undertake their professional qualifications.
* Educated to A-Level standard or higher (or equivalent), with GCSE (or equivalent) Maths and English and a minimum of 2 years’ experience of working in a customer centric environment, delivering customer service excellence, to include phone contact, face-to-face contact, through digital channels and offering single point of contact resolution OR a minimum of 4 years’ experience without qualification.
* Previous experience of complaints handling.
* Previous experience of digital filing and scanning.
* Effective communication skills, to include active listening, verbal, written, numerical and interpersonal skills.
* Self-motivated able to plan, prioritise and have strong organisational skills including working to challenging deadlines and under pressure.
* High attention to detail and accuracy.
If you are experiencing any issues or have any queries, please email us at: recruitment@co-ownership.org
Download the Candidate Information Pack here .
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