Helpdesk Planner/Scheduler
Location: Warrington office (WA2 0XP) – Monday to Friday, 8:00am – 5:00pm – 40 hours per week
Great opportunity at Novus! Join our growing team working on a long‑term Social Housing responsive repairs framework contract.
What’s in it for you?
* Attractive salary & benefits to suit you
* 27 Days Hols & BH – option to buy or sell holidays
* Company pension scheme – up to 7.5%
* Discounted Healthcare Scheme, high‑street & lifestyle discounts (Taste card, etc.), a day paid volunteering per year, length‑of‑service awards and many more.
Responsibilities – Helpdesk Planner
* Use the latest company IT systems to provide a Helpdesk support service, inputting responsive repair requests onto the company database, Oneserve, and updating with relevant notes.
* Deal with telephone enquiries in a timely manner and liaise with clients, managers and operatives alike.
* Keep a diary of requested/allocated work, monitor an active dashboard and interactive planner, ensuring jobs are carried out correctly and on time, re‑scheduling when necessary for emergencies.
* Schedule all work onto PDAs or to subcontractors using the correct job lengths and within specified timescales.
* Chase orders awaiting materials with the Novus team and reschedule follow‑on orders, ensuring the client is updated.
* Monitor, acknowledge and reschedule rejected works from subcontractors.
* Apply for work extension with the client.
* Liaise with Contracts Manager regarding repairs nearing completion target.
* Monitor repairs to ensure completion within the specified target.
* Deal with internal and external communications and record/report information as necessary.
* Ensure all contract data, documentation and reports are accurate and produced on time.
About You
As a helpdesk planner, experience in communication both verbal and written is key along with confident planning/scheduling skills. You must be proficient in IT, detail‑oriented, organisational and able to meet deadlines.
Assessment centre will be scheduled – date to be confirmed.
A Little Bit About Us
Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain. We are a social and environmentally responsible family‑owned business with a rich 129‑year heritage, delivering bespoke services and solutions to a wide variety of clients.
We value people and are committed to building an inclusive and diverse workplace that enables everyone to bring their full selves to work. We encourage you to apply even if you do not meet all the criteria; you may be the right fit for this or another role.
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