As our Omnichannel Manager, you’ll lead the rollout of fixtures, devices, and messaging across retail displays for our client and network operator partners’ mobile products. You’ll manage retail communications, engagement, and contractual governance with your network partners, while owning the end-to-end delivery of projects and programmes in a fast-paced environment.
Based at Samsung’s Chertsey head office, with regular visits to key Network Operator Partners, you’ll collaborate across Contact Centre, Retail, Channel Marketing, and Account Management to deliver excellence across retail and contact centre channels.
WHAT YOU’LL BE UP TO
* Build strong relationships with Senior Stakeholders both internally and externally within your Channel/Network Operator Partner(s)
* Plan and manage the roll out of all retail messaging, devices and fixtures aligned with HQ strategy as advised by the Go to Market team
* Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable full measurement of the effectiveness of all investment within your Channel/Network Operator Partner(s)
* Delivery of all Retail and Contact Centre Programs within your Channel/Network Operator Partners(s) including but not limited to training (both in‑life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs
* Provide contractual governance for all space and retail contracts including challenging Channel Stakeholders to honour all aspects of the contract
* Responsible for ensuring internal marketing processes are being followed prior to committing any spend
ARE YOU OUR PERFECT PARTNER?
* You’ll have an expert understanding of retail, digital and contact centre operations
* You’ll have demonstrated experience within marketing and account management
* You can lead projects end‑to‑end, from planning to operational delivery
* You have a background in retail, technology, and/or telecommunications
* You’re an expert in stakeholder relationship management, internally and externally at all levels
* You have a strong understanding of marketing, operations, and execution, with experience of leading on plans/projects
* You’ll ideally have experience working with a major network operator
WHAT YOU CAN EXPECT FROM US
* Competitive Salary: £55,000 - £60,000 Per Annum + 10% Bonus + Company Car or Car Allowance
* Company Sick Pay + Life Assurance: 4 times your annual salary
* AXA Private Medical Insurance
* Access to a range of discounts and perks across our key partners & beyond
* Development Opportunities
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