Field Service Engineer (London)
Join to apply for the Field Service Engineer (London) role at Beckman Coulter Diagnostics.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.
Beckman Coulter Diagnostics is part of Danaher Corporation, a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.
We are currently looking for a Field Service Engineer for the London area of the UK who will conduct service, repair and installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. The role includes diagnosing system failures and determining the most cost‑effective solutions, escalating complex issues to higher‑level technical support or the quality reporting system, and developing new customer service/product agreements.
Key Responsibilities
* Provide technical customer support and on‑site assistance to our customers.
* Diagnose system failures and recommend cost‑effective solutions.
* Escalate complex issues to higher‑level technical support or quality reporting.
* Respond to customer support calls within an assigned territory.
* Use critical thinking and analysis to solve problems and implement solutions.
* Communicate clearly, listen honestly, and create empathy with customers, colleagues, and collaborators.
Key Requirements
* Bachelor’s degree in Engineering (preferred) or a Biotech/Electronic Secondary School Diploma; proficient English is mandatory.
* Openness to travel; driving licence mandatory.
* Good communication and interpersonal skills.
* Ability to work autonomously while being a team player.
* Experience with Salesforce is beneficial.
This is a full‑time position and a great opportunity to be part of a high‑performance, globally recognized team.
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