Kainos
Birmingham, England, United Kingdom
Overview
Join Kainos and shape the future. At Kainos, we’re problem solvers, innovators, and collaborators—driven by a shared mission to create real impact. We believe in a people‑first culture where ideas are valued, growth is supported, and contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS
As an experienced User Researcher (Consultant), you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs‑based design, design thinking, and service design, and will coach others in design research. You’ll manage, coach, and develop a small number of staff, focusing on performance management and career development.
Minimum (essential) Requirements
* Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
* Expert knowledge and application of qualitative and quantitative research methods
* Sound understanding of information architecture, interaction design, and visual design principles
* Work closely with client teams to deliver relevant and appropriate research plans and strategies
* Design and lead workshops across a project lifecycle
* Represent user research across the organisation
* Demonstrated ability in managing, coaching, and developing senior team members and the wider community
* Communicate effectively at all levels
* Excellent commercial awareness
* Strong stakeholder management skills
Desirable
* Experience working in a full-service digital agency environment
* Demonstrable knowledge of user‑centred design practices
* Experience working with Agile delivery methodologies
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
#J-18808-Ljbffr