Information Technology Support Analyst, Paisley
Client: Optical Express
Location: Glasgow City Centre
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Job Title - IT Support Analyst
Optical Express is a leading provider of Laser eye surgery with over 110 clinics across the UK and Europe, including the UK, Ireland, Croatia, and Germany.
We are seeking an experienced IT Support Analyst to join our team at our Head Office in Glasgow. The role involves supporting both the head office and operational sites across Scotland, requiring travel and a valid driving license.
The ideal candidate will have strong communication skills, analytical ability, and customer service experience within an IT Helpdesk/Service Desk environment. The role involves troubleshooting hardware, software, networks, and mobile devices, managing IT tickets, and ensuring high customer satisfaction.
Hours are mainly between 8 AM and 5:30 PM on a rotational basis, with flexibility required.
Responsibilities:
* Install, configure, and maintain hardware, software, networks, mobile devices, and printers.
* Manage IT tickets from start to finish, ensuring clear communication and resolution.
* Understand and adhere to Service Level Agreements (SLAs).
* Administer Active Directory including user account management and troubleshooting.
* Provide on-site support at various locations across Scotland.
* Manage and troubleshoot mobile devices.
* Support troubleshooting of MS Windows 10, 11, and Office 365.
* Certifications such as MCP, MCSE, and ITIL are advantageous.
* Use NTFS and Windows Group Policy for user permissions and settings.
* Maintain asset management records and stock control.
What’s in it for you?
* Competitive industry salary
* Modern working environments
* 29 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted eyewear and sunglasses
* Optical Express friends and family discounts
* Ongoing training and development opportunities
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