Housing Assistant - Ebley Mill - Stroud
Reference: REQ0191
Description: We are seeking a Housing Assistant to complement our professional Housing Team, working within the tenancy management service of the Council, you will support the team with all aspects of social housing. You will play a crucial part in supporting our communities and valuing our people along with making a difference by delivering on our objectives.In this role you will work closely with our communities, partners, and our internal colleagues to deliver an exceptional tenancy management service. You will provide meaningful support to our Housing Officers and to our tenants. Whilst this role is important to service delivery and will play a key role in meeting our objectives, this position also represents an opportunity for you to learn and develop the knowledge, skills and experience to progress into the Housing Officer role in the future.Our service is a forward thinking, dedicated and the team you’ll be joining work exceptionally well together, whilst providing a wide range of services within our communities. You will play a significant part in transforming services and finding innovative ways to resolve challenging situations.About youIt is preferrable that you have experience of working in a housing or customer service role previously, however more importantly you must be passionate and enthusiastic about delivering exceptional customer service whilst working well under pressure. You must have the willingness to learn, develop new skills and be an excellent team player.To be successful you will need to:Have a good standard of education through qualification (e.g., GCSE Maths and English Grade C/5 or equivalent)Have excellent communication skills and the ability to deal with a diverse range of customersHave the ability to multi-taskBe resilient and empathetic.You will be highly motivated and customer solution focused.Benefits of working for usCommitment to work life balance with flexible working hoursA work environment steeped in history and a scenic locationExceptional pension scheme 20% Employer contributionCycle scheme23 days holiday per year, pro rata rising to 26 days after 5 years service +