Join to apply for the Customer Success Manager role at Lead Forensics
3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Success Manager role at Lead Forensics
Get AI-powered advice on this job and more exclusive features.
Client Account Manager (Customer Success Manager)
Salary – £30,000- £40,000 with an OTE of £65,000.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
In this role, you will be:
* Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
* Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
* Contributing to revenue growth by upselling/uplifting client contracts
* Negotiating contract renewals and expansion proposals
* Identifying further use cases to increase value and liaise regularly to develop strategies
* Work towards weekly KPI’s and monthly targets; both individually and as a team
What we offer you:
* Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
* World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
* Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
* Regular company socials
* Enhanced Sick Pay, Maternity and Paternity pay.
* Pension scheme with employer contributions
* Free parking + onsite gym
* Employee assistance programme
Here’s what you’ll need for success:
* At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
* Experience in using CRM systems
* Experience interacting with Director Level individuals
* Strategic thinker with problem solving skills
* Self-Starter with a passion for delivering & meeting targets
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
Job Type: Full-Time, Monday -Friday
#SaaS #B2B #CSM #Account Manager #Business Account #Custmer Service
CSMPO25
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Other
Job function
* Job function
Other
* Industries
Software Development
Referrals increase your chances of interviewing at Lead Forensics by 2x
Get notified about new Customer Success Manager jobs in Portsmouth, England, United Kingdom.
Southampton, England, United Kingdom 4 weeks ago
Petersfield, England, United Kingdom 3 weeks ago
Newport, England, United Kingdom 11 hours ago
Chandler's Ford, England, United Kingdom 1 day ago
Southampton, England, United Kingdom 9 hours ago
Partnership Operations Manager – Customer Service
Chandler's Ford, England, United Kingdom 1 day ago
Operational Excellence Manager - Customer Service
Chandler's Ford, England, United Kingdom 1 day ago
Southampton, England, United Kingdom 1 day ago
Outbound Sales Customer Services Executive
St Helens, England, United Kingdom 1 week ago
Southampton, England, United Kingdom 2 days ago
Chandler's Ford, England, United Kingdom 1 week ago
Southampton, England, United Kingdom 1 month ago
Sleaford, England, United Kingdom 1 month ago
Recruitment Delivery Consultant / Account Manager
Fareham, England, United Kingdom 1 week ago
Fareham, England, United Kingdom 1 week ago
Portsmouth, England, United Kingdom 2 days ago
Whiteley, England, United Kingdom 2 days ago
Fareham, England, United Kingdom 1 day ago
Portsmouth, England, United Kingdom 1 day ago
Horndean, England, United Kingdom 1 week ago
Field Sales Development Manager - Aspirational Go-Getters for #1 Marketing Agency
Southampton, England, United Kingdom 1 month ago
Marketing Manager (Research and Enterprise)
Southampton, England, United Kingdom 6 days ago
Marketing Manager (Research and Enterprise)
Southampton, England, United Kingdom 1 week ago
Hampshire, England, United Kingdom 2 weeks ago
Doctoral College Communications and Marketing Manager
Southampton, England, United Kingdom 6 days ago
Business Development Manager - Key Accounts (Implants & Digital Equipment)
Doctoral College Communications and Marketing Manager
Southampton, England, United Kingdom 1 week ago
Southampton, England, United Kingdom 1 week ago
Field Marketing Manager - webMethods & StreamSets
Hursley, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr