Overview
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35)
Role Summary/Description: My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st / 2nd line support experience and the role the role, due to start in January and has a rate of £20p/hr.
Onsite Support handles all IT hardware devices and support all IT services at the client’s location. The scope of work includes maintaining, analysing, troubleshooting, installing computer hardware, software, network, video conference rooms and providing hands-on support for global IT teams.
Responsibilities
* Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, onboarding- and off-boarding activities, remote support coordination, inventory management.
* Networking support such as patching and debugging.
* Interact with end-users for requests/incidents and follow up with users via Teams/Mail.
* Hardware repair support including offer request & data migration support.
* Printer support (toner/drum/wastebin replacement) & repair support (call vendor and support technician).
* Installing and decommissioning of hardware (laptop/servers/network/video conference equipment).
* Handling all IT waste disposal.
* Following activities are part of the job: installation of new end-user devices and data migration support; inventory & stock management; remote support coordination and assistance of deployment and decommissioning; installation, transfer and decommission of servers and network equipment; network support (patching & debugging); printer support (toner/drum/wastebin replacement); support for global projects at site level; creation and review of knowledge base articles for end-users; hardware and software support for non-standard devices (e.g., digital signage); hardware and installation support for audio/video equipment in meeting rooms; installation and maintenance of devices and equipment in the server room; meeting room/event support; assist VIP support with local problems/topics.
Job Responsibilities
* Working on incidents and tasks in our ticketing system.
* Installation of new end-user devices and data migration support.
* Inventory & Stock Management.
* Remote support coordination and assistance of deployment and decommissioning.
* Installation, transfer and decommission of servers and network equipment.
* Network support (Patching & Debugging).
* Printer support (Toner/Drum/Wastebin replacement).
* Support for global projects that are getting implemented at the site level.
* Creation and review of knowledge base articles for end-users.
* Hardware and software support for non-standard devices i.e. digital signage systems.
* Hardware and installation support for audio/video equipment in meeting rooms.
* Installation and maintenance of devices and equipment located in the server room.
* Meeting room/event support.
* Assist VIP support with local problems/topics.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT System Training and Support
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