Service Controller
Salary £28,350.00 per year.
Job Types: Full-time, Permanent
We currently require experienced Service Controllers to plan and distribute planned service appointments and reactive breakdowns for over 45 engineers throughout the UK.
Minimum requirements
· At least 2 years Service Controller experience required.
Main duties
· Answer telephone calls from customers and engineers.
· Book in and plan services, breakdowns and major repairs.
· Delegate and pass on scheduled jobs.
· Update internal KPI and incident management system.
· Create and send estimates for repairs to customers.
· Contact customers and update them of work required and approval.
· Update appointment and service diary.
Key Skills
* Experience with computer systems
* Strong attention to detail with a high level of accuracy
* Strong problem solving skills
* Time keeping
* Positive work attitude
* Working as part of a team
* Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities
Knowledge Required:
* The ideal candidate will have had previous experience within service controller environment and be able to demonstrate a good working knowledge for planning, management, and experience of dealing with engineers.
* Exceptional customer service skills
Benefits
· Onsite parking
· Company Pension
· 23 days Holiday plus Bank Holidays (31 days in total)
· Life Insurance
Job Type: Full-time
Pay: £28,350.00 per year
Benefits:
* Canteen
* Company pension
* On-site parking
Work Location: In person