Desktop services lead (dv cleared)

Desktop Services Lead (DV Cleared)
£720 Per Day, Inside IR35
Taunton - 4 Days Per Week On-site
DV Clearance Require
6 months Contract

Your new company

A large Government organisation based in Taunton

Your new role

The Desktop Services Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects.

Responsibilities

• Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents.
• Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture.
• Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality.
• Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for ro...