Helpdesk Administrator
Contract: 3 Months
Location: Winsford, UK (on-site)
Working Paatern: Full-time (Mon-Fri - 37.5 hours/week)
Job description
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
Answering incoming calls and emails from clients, subcontractors and engineers
Logging and managing maintenance jobs accurately via the helpdesk system
Liaising with engineers, subcontractors, and suppliers
Raising, sending, and following up on quotes
Providing updates to clients and managing job progression from start to finish
Escalating urgent or overdue issues appropriately
Maintaining clear and accurate records
Preparing basic reports
Monitoring and managing SLAs and KPIs where deadlines are at risk
Triaging incoming requests to ensure they are logged with the correct priority
Dealing with invoicing
Updating client portals and systems in line with contractual requirementsAbout you
Previous experience in a helpdesk, facilities, maintenance, or customer service role
Confident telephone manner and professional written communication
Strong organisational skills with good attention to detail
Able to prioritise workloads and manage multiple tasks
Comfortable using IT systems such as Outlook, job management systems, excel etc
Calm under pressure and able to deal with challenging situations professionallyWhat we offer
Stable role within the company
Supportive team environment
Training and development opportunitiesWhy you'll love it here:
At EQUANS, you'll be joining a supportive team where your work truly matters. You'll help keep essential operations running smoothly, be part of a positive workplace culture, and gain exposure to a wide range of processes and people. It's a role where you can grow, make an impact, and build a long‑term path within a global organisation.
What happens next:
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy