Temporary Head of Tenant Experience
Location: Home based with frequent travel to Manchester Office
Salary: A GBP 61,953 per annum plus Home working allowance
Vacancy Type: Full time: Temporary for a period of 9 to 12 months
Closing date is 20th February 2026. However we reserve the right to close before the date.
Experience and Qualifications
* Experience of leading coaching high performing teams delivering exceptional levels of performance in a dynamic environment
* Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications
* Experience of developing a quality driven learning and continuous improvement environment
* In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios
* Exceptional organisational and problem solving skills Evidence of strong management, planning, project management and organisational skills
* Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiencesi>
* Experience of managing budgets and resources with a focus on value for money/return on investment
* Experience to develop and deliver operational plans that deliver corporate objectives
* Experience of managing complex projects and initiatives.
* Experience of leading and delivering change within an organisation.
* Able to analyse and use complex data and deliver information to a range of audiences
Benefits
* 27 days annual leave plus bank holidays (increases with service)
* Contributory pension (5 employee / 5 employer)
* Paid volunteering days (3 per year)
* Day off for your birthday.
Golden Lane Housing is committed to building a diverse, inclusive and values led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.
If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please proceed through the following link to be redirected to our website to complete your application.
glh.uk/careers/
#J-18808-Ljbffr