Job Title: Visit Centre Worker
Location: HMP Lancaster Farms
Salary: £12.21 per hour
Responsible To: POPS' Family Service Manager
Hours: 8 Hours per week
PURPOSE OF THE POST
Based primary in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.
MAIN TASKS
· Meet and greet all visitors to the establishment
· Ensure a friendly and welcoming environment for visitors.
· Provide practical and emotional support to visitors where required.
· To maintain confidentiality and security of information.
· Update notice boards and information stands with relevant information of relevance as directed
· Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
· Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
· Update POPS' in house case management system where required.
· Serve hot and cold drinks to visitors from the visit centre café if required.
· Assist with arrangement and delivery of Family Forums when required.
· Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
· Participate in training relevant to the post.
· Undertake any other relevant duties as requested by POPS' Family Service Manager.
· Flexible approach to the role, including working weekdays and weekends on a rota basis.
Job Types: Temp to perm, Part-time
Pay: £12.21 per hour
Work Location: In person