Overview
Fixed Term - 12 Months 36.25 Hours
We are looking for a Commercial Services Officer to join our Home Ownership team!
Role responsibilities
* Take ownership of managing contracts and leases, ensuring agreements are upheld and sundry debts are recovered fairly and on time.
* Ensure partnerships with managing agents and relationships with commercial customers run smoothly and professionally.
* Take ownership of monitoring, interpreting, and enforcing compliance with legal and contractual obligations.
* Manage and document debt collection activities in line with policy and legislation.
* Understand leasehold legislation and service charge frameworks.
* Assess and report on the performance of managing agents and service providers.
* Communicate clearly in written and verbal form, including explaining complex issues simply.
* Handle challenging conversations with professionalism and empathy.
* Engage with stakeholders and manage relationships effectively.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and housing management systems.
What we are looking for
* Understanding of contract terms, service level agreements, and lease arrangements.
* Ability to monitor, interpret, and enforce compliance with legal and contractual obligations.
* Familiarity with regulatory frameworks relevant to housing and property management.
* Ability to manage and document debt collection activities in line with policy and legislation.
* Understanding of leasehold legislation and service charge frameworks.
* Ability to assess and report on the performance of managing agents and service providers.
* Strong written and verbal communication skills, including the ability to explain complex issues clearly.
* Ability to handle challenging conversations with professionalism and empathy.
* Skilled in stakeholder engagement and relationship management.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and housing management systems.
What's in it for you
* SMART working arrangements.
* Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after five years of service. Part-time employees receive a pro rata entitlement.
* Ability to purchase up to an additional 5 days leave per year.
* A defined contribution pension scheme with salary exchange; RBH matches contributions up to 8%.
* Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio, among others.
* Access to Employment Assistance Programme with 24-hour confidential counselling support for personal and work-related issues.
* Plus, many more benefits.
Please note: We will be reviewing and shortlisting throughout the duration of this role and may close early, therefore we recommend an early application.
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