Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We’re looking for a passionate and committed Receptionist Administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.
Our Administrator team play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact; our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.
Location and Terms
Where: Accrington
Full Time Salary: £25,077.00
Hours: Part time 15 hours per week
Contract Type: Permanent
Note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
* Be the first point of contact within the service
* Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
* Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
* Complete effective processing of correspondence/data entry as required
* Minute take at partnership and clinical meetings as required
* Collate, monitor, and report data/information and statistics as required
* Carry out photocopying as required
* Ensure that all admin, record-keeping, and communication within the project are maintained
About you
* Knowledge of general office procedures
* IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
* Good interpersonal skills and a willingness to work flexibly as part of a team
* The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
* Confident and effective communication skills, both verbally and in writing and solid numeric skills
* Excellent organisational and time management skills
* Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
* Minute taking experience would be an advantage
What we will give to you
* 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
* Flexible working arrangements (Pro rata)
* Paid ‘Wellness’ hour (Pro rata) each week along with a ‘Wellness’ hub and Employee Assist Programme
* Contributory pension scheme
* A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
* A friendly and supportive team
* Training, career development & progression opportunities
* Refer a Friend Scheme and receive vouchers if candidate successful.
Additional information
Please read attached Job Description for a more detailed outline of responsibilities and Person Specification.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
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