HR Data Analyst and Implementation Specialist
Location:
London or South West (hybrid role)
Salary:
up to £40,000
Job Purpose
The HR Data Analyst & Implementation Specialist is an important new position within our expanding Customer team. This is a multi-faceted role with a big focus on data, system configuration and supporting customer implementations.
You will work closely with our customers to capture, interpret, cleanse and prepare data for processing through our Machine Learning models. You will work with our Data Transformation team to process the data, QA and refine the Machine Learning outputs, ensuring the quality of data produced by our Models delivers quality outcomes for Customers. You will get to know the RoleMapper platform inside out, supporting Customers with configuration, testing and ensuring a smooth onboarding experience.
Responsibilities:
* Working with customers to capture, interpret, cleanse and prepare data for processing securely and accurately
* Supporting the setup and configuration of our platform for new customers
* Running user acceptance tests (UAT) to check readiness and troubleshoot technical issues and ensure a smooth go-live
* Reviewing, validating & quality assuring the Machine Learning outputs, ensuring the quality of data produced by our Models delivers accurate and quality outcomes
* Contributing to research and updates to ensure our proprietary jobs model remains accurate and relevant
* Working closely with Customer Success and Technical teams to meet project timelines and improve processes
* Contributing to various team and wider business initiatives that support our continuous improvement and growth
Requirements:
* Excellent data analysis skills (Excel, SQL, or similar tools for handling structured data).
* Experience working with HR data and a familiarity of job & pay data structures
* Experience of system implementation processes (configuration, UAT, troubleshooting)
* An excitement for how HR technology and machine learning can support HR processes
* Confidence (and enthusiasm for) using and learning new software tools, including AI tools
* Excellent organisational skills - able to manage tasks, priorities, and timelines
* Exceptional attention to detail when working with both data and written content
* Analytical approach – able to spot issues in data, processes, or content and suggest improvements
* Effective written and verbal communication skills – able to communicate effectively with customers, across teams, with a collaborative approach
* Good stakeholder management skills – good at listening, understanding customers' needs and communicating solutions
* Excitement about the opportunity to join and build a career in a fast-growth start-up where everything is constantly evolving.
Star-up life is not for everyone To really thrive with us
you will be 'Start-up ready'.
You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.
Our values
:
Customer Focus
: we are obsessive about delivering value and reducing complexity for customers
Collaboration
: we're all about the team - collaborating, supporting and recognising everyone's contributions
Openness & Honesty
: we are open, honest, and straight-talking with each other and our customers
Authenticity & Humility
: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong