You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across companyand client stakeholders, driving safe, reliable, and high-performing building operations.
Key Responsibilities
1. Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
2. Lead and manage Hard FM performance against KPIs and SLAs.
3. Provide line management to the Engineering Support Manager and Technical SMEs.
4. Build and maintain strong client relationships and manage client expectations.
5. Act as the operational interface for client- and company led projects, including contractor and cost management.
6. Manage safe and compliant handover of client-led projects into operation.
7. Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
8. Manage subcontractor tendering, performance, and on-site compliance.
9. Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
10. Own the Unit Training Plan and ...