The post is integral to the multi-disciplinary teams working at the practice. The individual/s will be required to cover the practice at both sites (Alness and Invergordon). The care navigator is the first point of contact for patients, patient representatives and internal and external colleagues. Duties Tasks include: Proactively manage enquiries from patients and their representatives, using triage and sign-posting skills to ensure patients are directed to the most appropriate professional in a timely manner. Co-ordinate patient centred care with empathy, patience and diplomacy. Apply skills and techniques to resolve conflict and reduce distress and and anger. Identify people at risk and potentially vulnerable and highlight this in line with local protocols. Ensure clinician appointments are utilised efficiently and appropriately. Develop internal and external working realtionships, liaising with a wide range of professionals to ensure patient care is maximised. Manage and prioritise queries from multiple sources. Manage paper and electronic mail and correspondence, prioritising and co-ordinating where required. Using the clinical system; maintain a full and contemporaneous record to inform patient care. With an understanding of clinical terminology; interpret actions form clinicians and communicater messages to patients/ representatives and colleagues using a variety of methods (phone, face to face, IT). Manage repeat prescription requests in accordance with Practice protocols. Summarise new patient records in accordance with Practice protocols. Actively participate in practice multi-disciplinary meetings, taking notes/ minutes whe requested. Accurate data entry to clinical databases. Maintain spreadsheets and other data collection tools for practice montiroing planning and development purposes. Process and amanage private work, including the receipt of cash and generation of inoices in accordance with local and NHSHighland policy. Maintain stock; identify and order practice supplies. Participate in training and identify development opportunities. Assist with training of other colleagues where required. Support and help other team members. Review update and develop office protocols. Provide other general administrative support to the clinical team as required. Be aware of and comply with NHS highland H&S policy, and ensure safe working practices. Ensure confidentiality and security of information is maintained in line with NHS policy and GPDR. Be sensitive to equality, diversity and inclusion, working in attendance with NHS policy. Informal enquiries to Craig Dodd - craig.dodd@nhs.scot NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. ADDITIONAL INFORMATION FOR CANDIDATES You should apply for this post by completing the application process on Jobtrain. DO NOT upload a CV as this will not be used for short listing purposes Posts close at midnight on the indicated date For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/ To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/ Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain Once you have submitted your application form you will be unable to make any amendments Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values. Care and compassion Dignity and respect Openness, honesty and responsibility Quality and teamwork NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.