Overview
At Bill’s we care for our Guests and our People, our mission is to ensure that Everyone Leaves Happy.
As we get ready for growth - (New Openings coming soon!) and aim to really raise the bar for our guest experience and deliver truly memorable service we are now looking for an inspirational individual to join us as a Regional Training Manager.
This role will be field based, with a key requirement being to fulfil the training needs of the North Region. This vital position pays a salary of £45,000 (Plus Bonus) and you will become key members of the People Team, working with our brilliant Senior Learning and Development Manager to keep both the energy, and standards high throughout the year.
If you can demonstrate a strong working knowledge of the following areas we would love to hear from you!
Responsibilities
* Manager Capability, Induction & Sign-Off
* Own and deliver Manager Induction training across your region, ensuring every new manager is fully supported, confident and signed off.
* Ensure all Managers in Training (MITs) complete their learning journeys and are formally signed off against Bill’s standards.
* Learning Delivery & Team Development
* Deliver engaging, high-impact learning experiences that bring Bill’s values, service standards and expectations to life.
* Support teams to learn from mistakes, build confidence and continuously improve performance.
* Lead and deliver guest service excellence training, ensuring hospitality standards are consistently understood and lived across all sites.
* Embed service behaviours that reflect Bill’s warmth, personality and commitment to Everyone Leaves Happy.
* Lead and support training delivery for new restaurant openings and refurbishments, ensuring teams feel confident, connected and ready to succeed from day one.
* Ensure all mandatory due diligence training is completed, tracked and signed off across the region.
* Confidently implement, embed and evolve online learning and communication platforms.
* Monthly Training & Menu Launches
* Own the rhythm of monthly training for hourly teams, ensuring learning is timely, engaging and relevant.
* Lead training delivery for new menu launches, ensuring clarity, confidence and consistency across all sites.
* Culture, Engagement & Connection
* Support the delivery of Bill’s 12-month engagement calendar, bringing culture, values and recognition to life.
* Celebrate progress, success and great behaviours reinforcing what good looks like at Bill’s.
Benefits
* Our Bill’s Benefits (the good stuff):
* Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees.
* Extra holiday - 33 days a year from day one.
* Access your earnings early – the ability to access your earnings ahead of pay day.
* Supermarket discounts - take a percentage off your weekly shop with access to discounts at most of the major supermarkets. Every little helps ;)
* Career Progression - Bill’s strongly believe in giving you the opportunities to succeed and progress. The proof is in the pudding, 30 of our 50 Head Office colleagues started out in sites - we don\'t just say it - we are here for progression for all levels of the business.
* Training programs available - programs in place from Level 3 - 5 qualifications, there is always room for development and growth. When you join us there will instantly be a 4 week training program.
* Insight discovery - Across our whole business we have woven Insights Discovery into everything we do, this means learning about yourself and how to work best with all your colleagues.
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