Job Summary
We are seeking a motivated and enthusiastic Retail Sales Associate to join our dynamic team at Urban Outfitters Cardiff. The ideal candidate will have a passion for customer service and a desire to help customers find the perfect products. As a Retail Sales Associate, you will play a crucial role in creating a welcoming shopping environment, assisting customers with their needs, and driving sales through effective communication and upselling techniques.
You must be 18+
Due to the nature of this role being freelance we can't accept student visas
You must have a valid national ID (passport)
Duties
* Greet customers warmly and provide assistance in locating products.
* Engage with customers to understand their needs and recommend suitable items.
* Demonstrate product features and benefits to enhance customer experience.
* Effectively upsell products to increase sales and meet store targets.
* Maintain an organised and visually appealing sales floor, ensuring products are well-stocked.
* Handle transactions accurately using basic maths skills for cash handling.
* Address customer inquiries and resolve any issues promptly.
* Uphold high standards of phone etiquette when interacting with customers via phone.
* Collaborate with team members to achieve store goals and maintain a positive work environment.
Skills
* Strong communication skills in English; proficiency in Spanish or other languages is advantageous (bilingual or multilingual).
* Ability to upsell products effectively while maintaining customer satisfaction.
* Excellent organisational skills to manage inventory and maintain store presentation.
* Basic maths skills for handling transactions accurately.
* A friendly demeanour with the ability to connect with diverse customers.
* Experience in retail or sales is desirable but not essential; a willingness to learn is key.
Join our team as a Retail Sales Associate where your contributions will be valued, and your career can flourish in a supportive environment
Job Types: Part-time, Freelance, Zero hours contract
Pay: £13.47 per hour
Benefits:
* Flexitime
Application question(s):
* We will contact you via email, what is your email address?
Work Location: In person