Purpose of the role Responsible for Private Clients for Phoebe Philo, this role involves:
Maintaining and Developing the private client sales experience, developing and implementing a specific, bespoke approach to private clients which is in line with the Phoebe Philo house image and culture
Acting as a Phoebe Philo house Ambassador to build and maintain a loyal base of high-value private clients
Private Client Experience
Implement a specific, bespoke approach to private client management, including curation of potential client groups, client management approach, service strategies to improve client experience
Capture feedback and insights about what has satisfied, delighted and frustrated clients, what their general interests and preferences are, and feedback across departments to improve and optimise the private client experience
Build direct relationships with private clients and, when required, travel to clients to present collection edits and provide advice on fitting and styling.
Host private clients during collection consultations either in person or virtually, ensuring the product is presented in line with Phoebe Philo house culture at all times
Work with the technology and operations teams to continuously improve the private client journey
Ensure regular communication with full data base on product novelty, key moments for the Brand, important events, and clients’ personal key moments celebrations.
Brand Ambassador
Embody the Phoebe Philo house culture for customers and the private client team, instilling passion and pride in the work
Build an expert level of product knowledge and insight into the collections, sharing this confidently with clients and advising them on fabric, construction, fit and styling as required
Keep up to date with market trends, understanding forthcoming customer initiatives and monitoring competitors
Work collaboratively with cross-functional teams and input into planning and execution of any curated events, and host clients during the events
Back Office
Monitor private client sales performance, analyse results to propose action plans and improve overall performance
Manage private client stock levels to monitor availability, prioritization and allocation across the client base
Put together and Receive deliveries for clients ahead of appointments, help other team members during quieter times with needed operational topics
Extensive experience serving a global network of individuals and ambassadors engaged with luxury, gained through roles in private client management, personal shopping and/or boutique management
Wide and deep network of connections with clients that are interested in Phoebe Philo
Be comfortable and skilled in selling through digital channels with a strong understanding of key social channels and IT tools (internet, excel, PPT).