Opening and closing the surgery following surgery protocols to ensure building security Booking appointments face-to-face, over the telephone and signposting patients to ensure the patient is booked with the right person at the right time and in the right place Arriving patients for appointments Receiving and recording requests for home visits, telephone consultations and taking messages Keeping the reception area, noticeboards and waiting room tidy and presentable. Manage incoming emails via generic inbox, online consultations, web contacts and signposting and taking all the appropriate actions. Process patients change of address, telephone contact details etc. Handling completed repeat prescription requests and processing appropriately Receiving and recording payments for medicals, insurance reports etc.
Monitoring clinics and informing patients when there is a delay or clinicians are running late Safely handling/processing specimens received from patients following practice protocols. Taking messages and passing on information Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and agencies Cover sickness/annual leave of other Care Navigators on a fair share basis and work reasonable overtime when required to cover extended hours. Ensure accurate processing and recording of information in accordance with practice procedures using the practice clinical system Complete administrative tasks relating to patients records including filing, document management and ensuring patients can access reports, prescriptions etc. Providing clerical access to practice staff as required, including word/data processing, filing, photocopying and scanning Contact patients to arrange follow-up appointments, prescription collections etc.
Chaperone for clinicians (training provided) Greeting visitors and asking them to complete the visitors book, informing the relevant manager/colleague of their arrival and escorting them where appropriate Taking and receiving delivery of supplies Answer and respond to incoming calls in a timely manner Ensure effective handover of matters outstanding to incoming/remaining care navigators at the end of your working day Take post to collection point.