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Customer service representative

Matchtech
Customer service representative
Posted: 10 July
Offer description

Our client, a leading player in the technology sector, is currently seeking a Customer Service Representative to join their team on a contract basis. This role focuses on supply chain customer service within a dynamic and fast-paced environment.


Key Responsibilities:

* Responding to customer queries via phone, email, chat, and post
* Providing customers with information relating to the programme
* Delivering excellent customer service consistently
* Raising tickets in Service Now and redirecting them to the correct resolving areas
* Handling disputes and complaints professionally and efficiently, ensuring prompt resolution
* Managing ad-hoc requests as they arise
* Maintaining accurate records of interactions and following up on outstanding queries
* Ensuring compliance with policies and government regulations


Job Requirements:

* Experience in supply chain customer service
* Proficiency in using customer service software such as Service Now
* Excellent communication skills, both written and verbal
* Strong problem-solving abilities and attention to detail
* Ability to manage multiple tasks and prioritise effectively
* Understanding of relevant policies and government regulations
* Capability to work efficiently in a fast-paced and dynamic environment


If you are a dedicated and proactive Customer Service Representative with experience in supply chain customer service, we would love to hear from you. Apply now to join our client's innovative and customer-focused team.


Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience

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