Are you an innovative and seasoned leader with a passion for delivering exceptional service and driving business growth? Are you motivated by delivering high performance through strong and engaging leadership of your teams? Then we’d love to hear from you. Our Cluster Managers play a vital role in developing our funeral brands and leading high‑performing teams across multiple sites in the region. They help us achieve our vision to be the most trusted, respected and valued end‑of‑life service provider in the UK. Delivering exceptional client service is at the heart of what we do – ensuring families can rely on us to understand their needs, take care of all arrangements and trust us to look after their loved ones. We operate as One Team, with every colleague responsible for providing an efficient and effective service and for ensuring the deceased in our care are well looked after.
Job Responsibilities
* Develop and grow our funeral brands while leading high‑performing teams across multiple sites in the region.
* Deliver exceptional client service, maintaining the highest standards of quality and care.
* Operate as One Team, ensuring cross‑functional collaboration and a cohesive approach to service delivery.
* Maintain compliance with regulatory requirements and uphold the values that make us a trusted provider.
Qualifications
* Have previous multi‑site management experience leading multiple brands and teams to success.
* Can continuously embed a positive, engaging, and inclusive working environment where collaboration is key.
* Have operated in a customer‑centric role that has delivered exceptional client service levels.
* Have demonstrable leadership and management capability and are comfortable working within a changing environment.
* Can demonstrate the ability to create, implement and deliver strategic growth and performance in the community in which you operate.
* Are an agile, well‑organised, and motivational leader who can engage, coach and develop individuals to deliver results.
* Have strong commercial acumen and can understand and implement practices that make a business successful.
* Can effectively manage costs and operate in a regulated environment.
* Have a full UK Manual Driving Licence – site travel is included in this role.
Benefits
* Annual salary starting from £47,000 + £4,500 car allowance
* 25 days holiday + bank holidays
* BUPA Private Healthcare (self‑funded)
* Life Assurance (double salary)
* Comprehensive sickness scheme
* Access to internal development schemes
Regulatory and Compliance
This role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to adopting the highest standards and employ individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Application Information
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we therefore recommend an early application.
#J-18808-Ljbffr