Join CCS & Help Shape the Future of Renewable Energy!
CCS is seeking an experienced Senior Operations Manager Retrofit to lead and oversee the nationwide retrofit delivery programme, currently spanning four regions, with plans for expansion.
This role is pivotal in driving operational excellence, ensuring seamless client relationships, and maintaining financial and programme delivery while upholding our commitment to first-class service. Reporting directly to the Head of Retrofit, you will manage Operations Managers, collaborate with internal teams, and ensure compliance with CCS's quality standards.
Key Responsibilities
Operational Leadership & Strategy
* Oversee and manage retrofit operations across multiple regions, ensuring effective delivery and alignment with business objectives.
* Lead, coach, and develop Operations Managers to deliver projects in compliance with CCS standards and processes.
* Ensure optimal resource allocation and maintain high service delivery standards.
* Drive operational excellence by implementing continuous improvements and refining service workflows.
* Maintain alignment between commercial and operational teams, ensuring efficiency and shared goals.
Client & Stakeholder Management
* Act as the primary point of contact for escalated client matters, ensuring strong client relationships and high customer satisfaction.
* Lead client briefings, progress meetings, and contract updates, ensuring transparent communication.
* Work with senior leadership to enhance customer engagement strategies and deliver a first-class service experience.
Financial & Compliance Oversight
* Take full ownership of financial performance, including budgeting, forecasting, and profitability.
* Ensure all contracts comply with CCS quality standards, regulatory requirements, and delivery expectations.
* Collaborate with finance teams to track expenditures, revenue, and efficiency metrics.
* Oversee P&L management within the operations function to drive financial sustainability.
Process Management & Performance Monitoring
* Oversee and improve end-to-end operational workflows to streamline project delivery.
* Ensure Operations Managers have access to up-to-date procedural documentation and guidance manuals.
* Implement and refine client reporting structures, WIP tracking, and IT system integrations.
* Ensure staff accountability and adherence to CCS performance metrics.
Compliance & Training
* Maintain compliance with industry standards, CCS policies, and contractual requirements.
* Audit processes regularly, identifying areas for improvement and implementing corrective measures.
* Drive team training and professional development, ensuring all staff receive ongoing coaching and upskilling opportunities.
Team Management & Culture
* Manage recruitment, appraisals, and performance management, fostering a high-performing team culture.
* Develop structured training plans to mentor and upskill employees.
* Ensure effective collaboration between internal departments, including HR, compliance, and finance.
* Promote a culture of responsibility, continuous learning, and innovation.
Skills & Qualifications
* Proven competence in operational leadership, customer service, and business process management.
* Formal Operational Business Management Training/Qualification.
* Strong knowledge of budgeting, forecasting, and financial reporting.
* Familiarity with SORS, social housing compliance, and process management.
* Ability to lead, manage, and develop high-performing teams.
* Excellent communication, problem-solving, and stakeholder management skills.
* Strong strategic planning and decision-making capabilities.
Experience Required
* Willingness to pursue further operational business management qualifications.
* Minimum 5 Years Experience As An Operations Lead.
* Extensive experience in construction, refurbishment, or the built environment.
* Proven experience in delivering large-scale projects within the social housing sector.
* Strong background in financial accountability, contract management, and process efficiency.
* Demonstrated ability to manage large teams and drive performance improvements.
* Track record of enhancing customer experience and service delivery.
Personal Attributes
* Integrity, valuing transparency and collaboration.
* Committed to continuous improvement, embracing change and innovation.
* Ownership of challenges and encouraging accountability in others.
* Goal-oriented, driven by achievements both small and large.
* Adaptable and eager to expand industry knowledge.
Why Choose CCS?
* Structured training, coaching, and mentoring support.
* Develop expertise in sustainable energy and retrofit management.
* Secure long-term contracts and job stability.
* Earn a competitive salary with excellent benefits.
Benefits for Working at CCS
* Pension Scheme (Auto-enrolment after probation).
* Buying/Selling of annual leave after probation.
* Potential for enhanced benefits after two years, based on performance.
* Career development opportunities.
* Parking in office locations.
* Refer-a-friend bonus scheme.
* Work-related training (in-house and external).
* 24/7 Employee Assistance Program.
About Us
Established in 2007, CCS has expanded from boiler installation services for social housing into renewable energy solutions, pioneering sustainable energy innovation for a greener future.
We are an equal opportunities employer, welcoming applicants regardless of ethnicity, gender, sexuality, beliefs, or nationality.
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