Job Title: Compliance Manager - Malpractice
Salary: £35,200 - £45,700
Location: Cambridge / hybrid (40-60% mandatory office attendance)
Contract: Permanent
Hours: Full time 35 hours per week
The team covers a wide remit of important functions that help to meet Cambridge International's strategic vision to be the world’s most trusted teaching, learning and assessment community. Our work aims to support schools to achieve and maintain compliance with the Cambridge Handbook. This ensures rigor and consistency for students wherever they are in the world, safeguarding the accessibility, fairness, security and integrity of Cambridge International assessments. We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the Role
This role heads up the Malpractice team. Responsible for ensuring the investigation of instances of suspected malpractice in our registered schools, you will lead and support a team who have a portfolio of cases. You will ensure all reports of suspected malpractice are investigated promptly and efficiently; support the team to use our established procedures to determine the facts of each case and reach reasonable and justifiable outcomes on the balance of probability. The investigation process and decisions are crucial to maintaining the integrity of Cambridge International’s qualifications while ensuring candidates receive the right results on results day. Our schools are worldwide; you’ll handle cases ranging from Argentina to Azerbaijan, Germany to Japan and beyond.
* Leading and managing the malpractice team
* Using and facilitating data to make informed decisions about workloads, capacity and delivery
* Risk assessing reports of suspected malpractice, deciding on how and who will handle them
* Undertaking second reviews of the team’s cases where needed
* Recruiting for success, thinking carefully about the skill mix and strengthening the team with every recruitment decision
* Facilitating pre-series standardisation across the team to ensure consistency in malpractice investigations, decisions and outcomes
* Fostering a culture of flexibility to enable shifts in focus as priorities change
* Working closely with the Exam Security and Investigations Compliance Managers and the Senior Compliance Manager to ensure appropriate coverage of live issues, projects and process delivery
* Maintaining and reporting on malpractice data to senior managers and other stakeholders as required
* Being a point of escalation for complex issues from the team
* Providing training and guidance to Compliance Assistant Managers, Compliance Officers and Administrators, with additional support staff at peak parts of the exam cycle
* Reviewing processes, procedures and external guidelines to ensure best practice and continuously improving processes
* Identifying, monitoring and proactively addressing risks to our processes
* Sitting on the Stage One Appeals panel in relation to any Compliance team process
* Representing Cambridge at Stage Two Appeal panel meetings
* Representing the Compliance team in internal and external forums
About You
The Compliance team’s best asset is its people. To be successful you will be a confident and experienced manager who is collaborative, conscientious, prioritises keenly and executes tasks with determination. You will have excellent analytical and decision‑making abilities.
* Be a motivational force that positively lifts those around you
* Show initiative and embrace empowerment as you ‘learn the ropes'
* Be comfortable and experienced in assessing risk within established frameworks
* Manage a varying workload and meet multiple tight deadlines
* Communicate information to a variety of stakeholders with diplomacy, precision and sensitivity
* Have a forward‑thinking mindset, anticipating future challenges and planning to navigate them
* Have a demonstrable track record of leading a team through success and challenges
Disability Confident Employer
We are a Disability Confident (DC) employer committed to equality and inclusion. The DC scheme’s Offer of an Interview commitment applies to applicants who opt‑in, disclose a disability or long‑term health condition, and best meet the minimum criteria for the role. In cases where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria.
Immigration Sponsorship
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and Benefits
We support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package featuring family‑friendly and planet‑friendly benefits including:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4× annual salary
* Green travel schemes
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