Dating back to the 1890's, the Best Western Palace Hotel & Spa in Inverness is a welcoming, independently 4-Star hotel combining the best of the past with the contemporary style of the present with elegant interiors, lovely bedrooms and luxury Leisure Club & Spa. We are a bustling city centre hotel, with 110 bedrooms, expanding over 3 buildings.
We are looking for a full time or part time receptionist to join our team.
Must be able to work weekends. These positions are live out only.
Shift Patterns are 7am-3pm and 3pm -11pm - Occasional 10-6 depending on business needs.
Our ideal candidate will be:
* Warm, friendly and confident with an eye for detail.
* Someone who takes initiative and can work under pressure in a fast-paced environment.
* Have excellent verbal and written English.
* Be computer literate.
* Previous reception or admin experience is desired but not essential.
* Oracle Opera experience is advantageous.
Your duties will include:
* Providing a friendly and customer orientated atmosphere for all guests during check in and check out.
* Taking reservations over phone/email, knowing our packages, room types and policies and turning enquiries into sales.
* Communicating guest needs and any changes to all departments daily.
* Answering all guest queries, compliments and complaints in a timely, polite and professional manner over a variety of platforms providing accurate information.
* Utilising teamwork to complete all shift tasks and take accountability for updating reservations, preparing info for day ahead/next day.
* Responsible for taking all payments and processing in the Opera property management system.
* Reconciliation of daily banking against card machines and Opera system.
* Perform additional tasks as assigned by supervisors or management.
We offer you:
* Training
* Paid breaks
* Meal on shift
* Discounts
* Leisure club membership
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Experience:
* Hospitality: 1 year (preferred)
Language:
* English (required)
Location:
* Inverness (required)
Work Location: In person