Job Overview
Retail Relief Security Officer at Mitie Cleaning & Hygiene Services. Protect our customer’s property, people and assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement, providing a service that aids in retaining the contract.
Undertake additional training to ensure continuous self‑development.
Main Duties
* Ensure compliance with all policies, legal and regulatory requirements under UK law.
* Complete all tasks and duties on site as defined within the Assignment Instructions.
* Review Assignment Instructions proactively and suggest amendments to improve service.
* Maintain compliance with Industry and Statutory Legislation, wearing required licences (Security Guarding or Door Supervision, CCTV PSS SIA Licence).
* Comply with legal obligations and safety requirements.
* Follow instructions and procedures without unnecessarily challenging authority.
* Work systematically and orderly.
Training
* Complete all required competency training.
* Undertake additional training as directed.
* Use technology to achieve key objectives and develop job knowledge.
* Renew licence 16 weeks before expiry.
Security and Health & Safety
* Report Health & Safety hazards immediately.
* Stay alert to threats or changes in the work environment to reduce disruption.
* Use common sense and involve others if a situation becomes threatening.
* Maintain professional conduct with difficult customers.
* Complete detailed incident notebook entries promptly.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are performed on time as per Assignment Instructions.
* Call emergency services and Communication Centre for all incidents.
What We Are Looking For
* Previous Security Experience.
* SIA Licence.
* SC Clearance desirable.
Benefits
* Virtual GP and financial wellbeing assistance through Salary Finance.
* Flexible benefits platform Choices – customise dental insurance, dining cards, coffee clubs, technology products, etc.
* High‑street discounts via MiDeals platform and cycle‑to‑work scheme.
* Life cover of greater of equivalent annual salary or £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Mitie Stars recognition with cash prizes up to £10,000.
* Progressive training and development opportunities.
* Inclusive recruitment process – request reasonable adjustments for disability.
* Since 1987, Mitie’s 76,000 employees have maintained global sites across banking, government, hospitals and schools.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other, Information Technology, and Management
Industries
Facilities Services
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