Responsibilities
• Supervise tactical credit hire file handlers in accordance with the relevantpetency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
• Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director
• Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
• Manage individual file handlers on a performance improvement plan when relating to technical issues.
• Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
• Handle a caseload of approximately 10-15 claims with a value exceeding GBP 25k.
• To ensurepliance with the SRA Standards and Regulations
Adhere to the Keoghs Values.
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
Skills, Knowledge and Expertise
• Credit hire experience either defendant (preferable) or claimant.
• Previous experience of handling own caseload.
• Ability to plan and prioritise workloads and remain calm under pressure, whilstplying with deadlines.
• Excellent listening and verbalmunication skills.
• Ability to anticipate problems and identify solutions.
Benefits
1. Davies Incentive Plan
2. 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
3. Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
4. Simply Health Care Cash Plan
5. WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
6. Death in Service
7. Critical Illness Cover
8. PHI/Ie Protection (Private health insurance)
9. Pension Contribution based 5% Employee / 3% Employer
10. Employee Resource Groups
11. Employee Volunteering Programme
12. Cycle to Work Scheme*
13. Tech Scheme*
14. Season Ticket Loan*
15. Gym Flex*
16. Access to Online Discount Sites
17. Discounted Gourmet Society Membership
18. Discounted Tickets for Merlin Attractions nationwide
19. Discounts at local retail outlets
* after successfullypleting probation Job ID 70baff66-5974-4fa5-b572-90ced3e51f68