Customer Complaints Handler Location: Central Glasgow Salary: Up to £28,750 + 10% Bonus Full-Time | Monday to Friday Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you. Our award-winning client is looking for a natural problem solver who has proven experience in a high volume B2B customer focused role. You will be used to taking full ownership of final stage escalated customer complaints from our frontline teams and across our digital channels - email, WhatsApp, and Trustpilot. Our ideal candidate will be composed, experienced and enjoy being as escalated point of contact and helping to find suitable resolutions. We are extremely keen to speak to individuals who have experienced in either utilities and/or telecommunications, however, we are keen to speak to experienced complaints and resolution experts. In return, you will be rewarded with a generous salary and bonus, a hybrid working environment and a fantastically located Central Glasgow office. What's in it for you: Basic salary up to £28,750 Hybrid working set-up (up to 3 days per week from home after training) 25 days annual leave - which increases to 28 days with tenure Your birthday off every year Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Cycle to work scheme Career progression and ongoing industry leading training What you&#...