We are seeking two highly skilled and experienced Business Managers at Director level to join our Retail Banking, BUK team. These roles will support an ExCo member/Co-Head of Retail Banking, focusing on either Current Account, Payments, Lending (CAPL), or Mortgages, Savings, Insurance (MSI). These Business Managers will play a critical role in driving business performance, managing strategic priorities, and ensuring the smooth running of day-to-day operations across the function. They will also provide insight, coordination, and oversight to align business activities with strategic goals.
Key Criteria
* Provide operating leverage to the Exco member by leading or co-ordinating the delivery of business critical and confidential actions.
* Develop effective relationships with the Exco leadership teams and other key stakeholders both internally and externally.
* Encourage a deep understanding of Retail Banking customer and client needs, products, and propositions. Work with the wider team to measure progress and ensure outcomes align with Barclays UK strategy.
* Lead the organisation and agenda for leadership meetings, offsites, and other events.
* Build and oversee a robust communication strategy with internal and external stakeholders.
* Define and drive colleague-related initiatives in conjunction with the Exco member and HR.
* Ensure financial disciplines are fully implemented to support process improvements, operational and strategic planning, including management of FTE cost shape and glidepath.
* Understand the business area and its performance in depth, acting as a "go-to" person for relevant queries. Represent the Barclays UK Retail Banking team in projects impacting customers or clients, influencing project focus and outcomes.
* Lead, develop, and execute thematic change strategies from vision to implementation.
* Support leadership in complex problem solving, providing oversight and conducting routine analysis of strategic delivery successes.
* Engage cross-functionally with other leaders to ensure alignment, leveraging core capabilities across the business.
* Lead governance activities, develop a robust SMR framework, and ensure controls and governance are in place for a compliant organization.
Stakeholder Management and Leadership
* Influence key stakeholders to support Retail Banking strategy and support long-term vision execution.
* Build relationships with senior stakeholders at the executive level.
* Provide management and mentorship to junior colleagues.
* Manage partnership relationships across various functions to negotiate alignment.
* Foster a culture of trust and collaboration, developing effective relationships and partnerships.
* Build collaborative relationships with senior leaders across Barclays UK and BX to enable greater alignment and opportunities.
* Work with the communications team to manage internal and external communication channels.
Purpose of the role
To provide operational and administrative support to senior leaders, shaping and executing long-term strategic change while navigating complex challenges.
Accountabilities
* Implement Target Operating Model, support business development, and manage resources, providing strategic insight.
* Oversee demand pipeline and the book of work, supporting strategic initiatives and decisions.
* Enhance operational efficiency and colleague/customer experience through process improvements.
* Manage talent development, succession planning, and diversity initiatives.
* Coordinate communication with stakeholders and across departments.
* Participate in compliance activities and support risk mitigation and business continuity plans.
* Manage organizational requirements related to technology, real estate, and people.
* Oversee risk management and compliance with internal and external requirements.
* Control costs and manage workforce planning, including financial analysis and forecasting.
Director Expectations
* Manage a business function, contribute to strategic initiatives, and influence policies.
* Lead large teams or projects, embedding a performance culture and guiding less experienced colleagues.
* Provide expert advice to senior management and influence decisions.
* Manage resourcing, budgeting, and policy creation for sub-functions.
* Ensure compliance and regulatory adherence.
* Monitor external environment and influence regulatory or advocacy groups when appropriate.
* Maintain comprehensive industry and sector knowledge, and apply it to achieve business objectives.
* Use advanced analytical skills to solve complex problems and design solutions.
* Make strategic decisions and influence stakeholders at all levels.
* Act as a principal contact and spokesperson for the function and business division.
All Senior Leaders are expected to demonstrate leadership behaviors aligned with Barclays' values and mindset, fostering an environment for colleagues to excel and deliver high standards.
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