Position Overview
Are you an experienced program leader who thrives at the intersection of strategy, operations, and collaboration? Join Autodesk’s Global Enterprise Marketing team as Senior Program Manager, Enterprise Experience – a pivotal role driving alignment, governance, and continuous improvement across our global enterprise customer experience.
Our mission is to deliver a connected, consistent, and value-driven experience for Autodesk’s largest customers. You will play a critical role in enabling account teams and cross-functional program contributors–experts from across marketing, sales, customer success, and operations–to deliver on that promise. You’ll build the operational systems, communication frameworks, and performance insights that keep the Enterprise Experience Program running with clarity, consistency, and impact.
If you’re energized by bringing order to complexity, connecting strategy to execution, and empowering global teams to collaborate more effectively, we’d love to meet you.
Responsibilities
1. Serve as the operational lead for Autodesk’s Enterprise Experience Program, ensuring alignment across global account teams and functional partners
2. Work together with Sales executives to integrate the Enterprise Experience Program into account strategies – positioning Autodesk’s enterprise offerings as a key driver of customer success
3. Champion an exceptional customer experience by ensuring all program activities, processes, and touchpoints contribute to delivering consistent value and satisfaction for Autodesk’s enterprise customers
4. Translate strategic objectives into actionable workstreams and repeatable frameworks that scale efficiently and support program goals
5. Establish and manage program governance and operating rhythm, including updates, communication cadence, and milestone tracking
6. Partner with cross-functional domain leaders–subject matter experts from across the business–to coordinate delivery, resolve dependencies, and ensure cohesive execution
7. Champion a systems-thinking approach, connecting people, process, and data to strengthen collaboration and customer outcomes
8. Own the development and evolution of core Enterprise Experience Program processes, playbooks, and toolkits
9. Identify and address gaps or inefficiencies in workflows, recommending and implementing improvements that increase agility, visibility, and effectiveness
10. Maintain current, accessible program documentation, templates, and reference materials to ensure consistency and enable onboarding
11. Act as a change catalyst, fostering adoption of best practices and embedding a mindset of continuous improvement across global teams
12. Lead program analytics and performance reporting, coordinating the development of dashboards and KPIs that track engagement, adoption, and impact
13. Provide data-informed insights to guide strategic decision-making, resource allocation, and program evolution
14. Translate complex data into clear, actionable narratives that communicate program progress and outcomes to stakeholders and leadership
15. Deliver concise, consistent, and transparent communications across program participants, account teams, and executives
16. Facilitate cross-functional alignment by bridging marketing, sales, operations, and customer success teams around shared objectives
17. Build trusted relationships across levels and functions, influencing outcomes through collaboration and clarity rather than authority
18. Support the creation of executive-ready materials and briefings that articulate program performance, insights, and future direction
Minimum Qualifications
19. 8+ years of program or project management experience in a global, matrixed organization
20. Demonstrated ability to lead complex, cross-functional initiatives with multiple stakeholders and dependencies
21. Proven track record of translating strategy into operational frameworks that scale across teams
22. Strong analytical and problem-solving skills, with experience in data reporting and process optimization
23. Exceptional communication and stakeholder management skills; able to build trust, alignment, and shared accountability
24. Proficiency with tools such as Microsoft Teams, Airtable, Microsoft Office Suite, Slack (or equivalent)
25. Experience collaborating with or supporting customer-facing enterprise account teams preferred
26. Familiarity with Agile or continuous improvement methodologies a plus
Learn More / Plus d'information
About Autodesk / À propos d’Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
Salary transparency / Transparence salariale
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
Diversity & Belonging / Diversité et appurtenance
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici :
Are you an existing contractor or consultant with Autodesk?
Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).