What you’ll be doing
as a Technical Lead
Management responsibility for delivering the Logistics response 24/7:
1. Build strong relationships with equivalent shift leadership roles in the operational control centre to ensure excellent response, i.e. Clean, waste, customer and incident management teams.
2. Builds knowledge of waste pumping sites and fundamental principles of operation.
3. Basic knowledge of temporary pump operation and use in waste network and waste pumping operations.
4. Responsible in-incident to ensuring incident data is captured by the LOCC team. (eg. Priority Service Register customer data, Bottled water delivery, tanker loads)
5. Develop key skills in all aspects of the LOCC Planner role to ensure they can provide knowledgeable support and develop the planning team.
6. Lead, drive and coordinate Logistics delivery for escalations and incidents.
Technical Lead – understands the basics of technical resolution
7. Builds knowledge of Waste networks, management, challenges and risk.
8. Develop knowledge of incident response (from small to large) for pollution mitigation, including. (flow management volumes, tanker volumes, fill & tip times, pump operation with ancillaries of pipes and fittings)
9. Basic knowledge of temporary pump operation and use in WNS and SPS.
10. Builds knowledge of Clean treatment and appropriate mitigation for incidents.
11. Builds knowledge of Clean network assets and management and mitigation for support of clean tankers and other supply interruption support options.
12. Waste Treatment incident support.
Build relationships with Internal Networks and Field Managers to gain an understanding of geographies, local priorities and challenges.
13. Incident learning, complaints, and data capture.
14. Responsible incident to ensuring learning and development is captured and shared.
15. Provides prompt, in-shift investigation of complaints stemming from supplier or driver issues.
Base Location & Hours – This is an office-based role at Kemble Court, Reading.
The 12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.
What you should bring to the role
16. Waste and/or Clean field operational experience is desirable.
17. Logistics field operational experience leading operational delivery.
18. Experience operating in a pressurised environment.
19. Ability to communicate at all levels of an organisation.
20. Ability to handle and analyse critical data.
21. Field or control operational experience.
22. A driving licence is desirable but not essential.
What’s in it for you?
23. Competitive salary between £40,000 - £44,000 per annum.
24. Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
25. Personal Medical Assessments – Open to all once a year.
26. The wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.