Overview
Join to apply for the Patient Support Team - Practice Nurse Team Administrator role at NHS
Job title: Patient Support Team - Practice Nurse Team Administrator
Location: Alnwick Medical Group, Infirmary Drive, Alnwick, Northumberland, NE66 2NL
Job Summary
An exciting opportunity for a Patient support Team Practice Nurse Team Administrator has become available. We are looking for a friendly, flexible and proactive person to join our team. You will be working as part of a team of three in one of the sub-departments of the Patient Support Team (Administration). The successful candidate will be required to work Monday 8am to 4.30pm / Wednesday 8am to 4.30pm and Thursday 8am to 4.30pm.
Main duties
* All aspects of inviting patients in for Chronic Disease Management, Immunisations, NHS Health Checks.
* Dealing with incoming mail and emails.
* Liaising with all staff at Alnwick Medical Group, patients and hospital staff.
About Us
We are a large GP Practice with over 18000 patients and nearly 100 members of staff. We are split over four sites, two in Alnwick, Seahouses and Embleton.
Our Mission Statement at Alnwick Medical Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland"
Details
* Date posted: 02 September 2025
* Pay scheme: Other
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Part-time
* Reference number: A0001-25-0011
* Job locations: Infirmary Drive, Alnwick, Northumberland, NE66 2NL
Job Description
Job responsibilities
* The Practice Nurse Team Administrator will be responsible for all general administrative duties within Alnwick Medical Group.
* Be prepared to help with cover in all departments of the Administration Team and Reception.
Key results/objectives
* Contributes to ensuring patients are seen in a timely, caring and professional manner
* Supports equality and diversity of patients and colleagues
* Supports wider team with achieving their objectives where appropriate
Confidentiality
* Ensures compliance with data protection laws and confidentiality agreements for the teams the post holder is responsible for.
* Follows confidentiality policy, information governance policy, and other confidentiality-related policies.
Personal and Professional Development
* The post holder will be supported with professional and personal development in line with relevant Alnwick Medical Group policies.
* Alnwick Medical Group is an equal opportunities employer and encourages development of all staff within the organisation.
Quality
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions
* Contribute to the effectiveness of the team by reflecting on activities and suggesting improvements
* Work effectively with individuals in other agencies to meet patient needs
* Manage own time, workload and resources
* Perform regular and relevant risk assessments
Health and Safety
* Follows Alnwick Medical Group policies and procedures relating to health and safety
* Contributes to risk assessments, escalating concerns and ensuring adequate training
* Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
* Manages health and safety issues raised
Communication
* Effectively communicates with patients and colleagues
* Communicates verbally and in writing (including email)
Qualifications
Essential
* GCSE (or equivalent) in Maths and English
* NVQ (or equivalent)
* Basic IT
Desirable
* NVQ in Customer Service, Health or Business management
* Knowledgeable and skilled in the use of SystmOne or other clinical systems
* Proficient typing skills
* Knowledge of GP schedules, training requirements and commitments
Knowledge and Skills
* Sound knowledge of SystmOne
* Excellent telephone manner, system knowledge and skills
Experience
* Essential: Experience with computers and medical records systems; experience of letter writing; independent and team working; telephony experience; working with Clinical Staff.
* Desirable: Experience working in a GP practice or in primary care; experience under indirect supervision.
Personal Qualities
* Excellent interpersonal skills
* Excellent attention to detail
* Calm, methodical, and organized; able to work under pressure
* Treats patients and colleagues with dignity, respect, and equality
* Flexible, reliable, and responsive to change
* Ability to manage workload and meet deadlines; uses initiative when appropriate
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to the Disclosure and Barring Service (DBS) will be required.
Employer details
Employer: Alnwick Medical Group
Address: Infirmary Drive, Alnwick, Northumberland, NE66 2NL
#J-18808-Ljbffr